The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at StackTwine are non-refundable and any request or dispute will be rejected without any communication.
We consider a refund within 7 days of purchase only if the product you downloaded from the website was completely unusable. Due to the increasing of frauds in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant a refunds in certain specific cases.
The products we provide are digital downloads, and we cannot limit their usage after downloading. Therefore, a refund will only be considered within 7 days after the purchase date.
However, you must first contact our support team. We always try our best to solve such issues for our customers and we will surely issue a refund if we can not help the customer to solve them.
The refund WILL be granted if:
- The product was completely unusable or the product has license restrictions that make the product unusable and our support team could not help you.
- You have contacted the support service, but have not received support in accordance with the Support Policy.
The refund will NOT be granted if:
- You have not contacted our support team on the website and just ask for a refund after purchase.
- You have not provided sufficient proof that the product does not work and refuse to cooperate with our support team.
- You made a mistake and downloaded not what you needed or you simply change your mind.
- You no longer need the product after you’ve downloaded it for example because you bought the product by mistake or you bought the official version from the developer.
- You do not have sufficient expertise to use the product. You have not carefully read the documentation from the developer and can not install or configure the downloaded product correctly.
- Product is not compatible with your WordPress, plugins, web server or other environment.
- The product did not meet your expectations. You should review the selling page and ask questions to clear any confusion before purchase.
- The product displays a message that you need to enter your license key or activate it to receive automatic updates, and there are no any other license restrictions.
- You broke your site during product installation or lost data
It has been 7 days of refund period after purchase.
Also, go through our Terms & Conditions and FAQs for more information about our website.
Last update: Oct 10, 2022